Emerald Van Lines

Run. Don not walk. Run away from this company. We hired them to move us from VT to MT for $16,000 plus for white glove service. Our belongings arrived 2 weeks late and 75% of our belongings were not packed, destroyed, broken, scratched. The contracted delivery driver was so appalled at the condition of our belongings upon opening the trailer, he wouldn’t take them off the truck till he notified his supervisor. We filed claim with proper paperwork and photos. We received NO response. I made multiple calls. Mailed a hard copy certified. No calls returned. No emails answered. No letter sent to us. Mayflower moved us from FL to VT prior and it was exquisite care. Our belongings were packed, wrapped, protected and delivered as noted in contract. Had mayflower delivered to MT from VT, we would have gone with them. Emerald is horrific. How they stay in business is beyond me. Thankful to have an attorney under our belt now to see if we can recoup any losses. Unconscionable unethical company. I regret not researching them on BBB first.

Move size: 3 Bedroom Home Service cost: $16000

This company is a fraud. They are very responsive and badgering upfront when it comes to requesting your money and having you to sign a contract. However, once they get your money and if there are any changes at any point to your move, they are very unresponsive and refuse to adjust or refund any upfront money or deposits. I spent over $1000 for an out-of-state move that I booked months ago, however, plans changed, and I therefore had to cancel my move. I reached out to customer service for refund options, however they stated that they would not be able to refund my $1200 deposit, but, I could use this refund for a later move within the year.

When I reached out to this company months later about utilizing this refund for a different move within the state less than 50 miles, they responded that they could not provide a refund or any changes to my original price-but instead, I would have to pay an additional 500 fee to reinstate the move along with the total price for a 400 mile move versus a 50 mile move. Meaning I would have to pay an additional fee on top of what I had already paid for a much smaller move. Ultimately, they took my $1200 deposit, refused to refund, and provided NO services . Do NOT use this company if there will be any changes to your move. They will not provide any refunds and there is zero flexibility. They are a scam. I am out of $1200 and do not have anything to show for it. Buyer beware!

Move size: 3 Bedroom Home Service cost: $1200

After having a horrific and dangerous experience with another moving company, I was apprehensive about my upcoming relocation. My partner and I were relocating, so I conducted more research to identify a reliable company. After reading positive evaluations and communicating effectively with this Company, we decided to hire them. Throughout the process, they were cooperative, communicative, and trustworthy. I would definitely recommend this company and hire them again!

Move size: 3 Bedroom Home Service cost: $4562

They changed their name to "American Mover's LLC" out of the same address and company information.

This company provided a very reasonable quote of $3200. On the pickup day, the mover decided they had underquoted me, so added $1700 to the price (due in cash immediately). I was stuck, and had no other choice since I was notified the day of the move and had to pay. Then, they were a week late for delivery, and demanded an extra $1000 delivery fee that had never been disclosed in the original paperwork.

My $3200 move quote ended up being almost $6000 in the end. This company is not trustworthy, and will stick you with fees and hidden charges at every turn. Stay away from American Mover's LLC and/or Emerald VanLines.

Move size: Partial Move Service cost: $6000

I felt confident choosing this company with the sales rep. I list all the items that would be moving and HE SAID what size I would need. I put my deposit down and the day came they REFUSED TO TAKE my items unless I gave them an extra $3,000 and they refused to give me the deposit back!!! ?

They do not do what they say they are going to, contacting them has been a nightmare and I now have out a bunch of money ?

NEVER EVER USE THEM.

Sincerely a poor collage student that did not have the money to spare

Move size: 3 Bedroom Home Service cost: $4500

This company will take your deposit and forward you info to another company that may or may not show up on move day. I got a no show for the date of my move, no call from emerald nor would they answer my calls, and a call two days later from another company they referred to. Emerald still won’t take my calls or return my $2200 deposit. The quotes they emailed disappeared after a couple days so it was all fake. They responded to my Google review and said I cursed at them. I didn’t. But if they responded to their customers like they do their reviews, they’d be gold. Don’t use this company. The great reviews are fake and paid for.

Move size: 3 Bedroom Home Service cost: $6600

I was very disappointed in our experience with Emerald Van Lines. In the initial contact, the rep made promises that were not kept. He quoted us the ‘worst case scenario’ price and we were charged almost $1000 more. The move was subcontracted to another company but we were never informed of that move. Some items that were included on the inventory list were not moved, as the subcontracted company said there was no room for them. We had already deleted some items on the inventory and reported that to Emerald. The rep told us he was adding extra cubic feet to our inventory so no need to worry about space. This resulted in our having to rent another trailer to move it ourselves with the help of a relative who drove 7 hours in their vehicle with a trailer hitch. The rep stated that our baby crib would be set up upon delivery but the subcontracted company said they couldn’t set it up for liability reasons. He also said to fill drawers with clothing items since the furniture would be wrapped, thus requiring fewer boxes. The movers had us remove the clothing and box it up separately. After receiving followup phone calls from Emerald reps, we realized that we had been given erroneous info from our salesperson, called back 2-3 times leaving a voice mail for him to return our call and never heard from him. Left a message to speak to the GM, and she never returned the call either.

We were never told that the move would be subcontracted to another company, however, we were pleased with the work done by them. (Wish we could have used that company from the beginning.).

Would not recommend Emerald Van Lines to anyone after what we experienced.

Move size: 3 Bedroom Home Service cost: $4609